eRide Waiheke Wins Excellence in Customer Experience Award!
eRide Waiheke has officially won the Customer Experience Award for 2025, recognising our commitment to exceptional service and premium e-bike experiences on Waiheke Island.
This award recognises outstanding service in New Zealand businesses — and we’re incredibly proud that our Waiheke Island e-bike hire team has been acknowledged for the care, safety, and customer support we deliver every day.
Why eRide Waiheke Won the Customer Experience Award!
At eRide Waiheke, our mission is simple:
Make exploring Waiheke Island safe, easy, sustainable, and unforgettable.
Thousands of visitors choose our premium e-bikes each year to explore Waiheke’s beaches, vineyards, coastal viewpoints, and the famous Five Bays Ride. Our commitment to customer experience includes:
- Personalised route planning using the Waiheke Guide App
- Friendly, multilingual safety briefings
- Quality Merida e-bikes that “flatten the hills” of Waiheke
- On-call roadside assistance
- A fast, safe onboarding process at our Matiatia Ferry Terminal location
This award confirms what our customers tell us in their reviews:
eRide Waiheke offers one of the best ways to experience Waiheke Island.
Thank You
A huge thank you to:
- Our amazing team, who give every rider genuine care and world-class service
- Our visitors, who trust us to help them create unforgettable memories
- The Auckland Business Chamber, for recognising excellence in tourism and customer experience
Leading the Way in Sustainable Waiheke Tourism
As a Qualmark Gold operator and Tourism New Zealand Tiaki Ambassador, we’re proud to grow a business that helps reduce car traffic, lowers emissions, and supports responsible travel on the island.
Our custom eRide Climate Counter tracks CO₂ emissions avoided — helping us lead the future of sustainable tourism on Waiheke.
Explore Waiheke With Us
If you’re looking for the best things to do on Waiheke Island, or want a safe, fun way to explore the island at your own pace, our award-winning team is ready to welcome you.
Book your e-bike hire today and experience why eRide Waiheke is the island’s top choice for customer experience.
