Frequent Questions / FAQ
Please visit our shop page to check our tours to see the latest pricing.
We are open from 9am and 6pm daily. Multi day rentals – please enquire here We are closed on Christmas Day the 25th December each year.
Please see our terms and conditions page
Unfortunately no. Our ebikes need to remain on Waiheke and can only be ridden on the island.
Minimum age = 12
Minimum height: 150cm / 4ft 9
Weight: no minimum weight.
Max age = none
Max height: 210cm / 6ft 7
Weight: 140KG
We support you when you are riding our bikes. If you encounter any issue, please call us immediately and we will assist you.
Damage Protection covers you for any accidental equipment damage and breakage that may occur under normal usage conditions during the term of your hire. When you take Damage Protection Cover, the cost of up to $500 to repair the damage or breakage which may occur from normal use of the hired equipment, is covered.
Note: It does not apply to negligence, misuse, lost or stolen equipment, nor does it apply to personal injury or damage caused by usage of the hired equipment.
We offer Damage Protection Cover on all of our rentals. The cost for this is quoted at the checkout and covers any repairable accidental damage up to $500 that may occur from things such as hidden rocks on the trail. Note: it does not cover the total write-off of the equipment or damage done due to negligence/improper use, loss or theft of equipment. Nor does it apply to personal injury or damage which may occur during use of the hire equipment.
All of them ! Thou with our Five bays Ride, you ride in clockwise direction with the first vineyard Casita Miro and for Batch vineyard for the best 360 degree views and at the end of the day or afternoon Mudbrick with its stunning view back to Auckland city.
All of them!
Please visit our shop page to check our tours and see our availability.
Yes under prior arrangement and if you have purchased the pick up / drop off service: Please visit our shop page Pricing ranges from $10 pick up per bike and from $10 for a drop off per bike, if distance is greater than 10km the price will increase.
Yes ! Once you’ve ridden an ebike, there’s no going back! Waiheke has alot of hills and the power assitance is the only way to get up them.
Waiheke is an island of hills and beautiful views. Our ebikes make these hills a breeze however, you do need some level of fitness and ability to ride on the road with traffic is a must.
Waiheke is an island of hills and beautiful views. You will be riding on public roads therefore, you do need some level of experience and confident ability to ride on the road.
As safe as you make it. Recently the speed limits have all been reduced and there are some bike lanes.
We recommend closed in shoes, a backpack, rain jacket / warm jacket, sunglasses, water bottle, money and credit card!
By arrangement! please contact us in advance to check.
When you visit our shop, you can book and pay online using your credit card. If you are a walk in customer, you can also pay with cash and or EFTPOS. For forward group / corporate bookings, we may also accept bank transfer.
Have another question not answered here? Please contact us!