Privacy

Privacy Policy

Last updated: August 2025

Thank you for visiting our websites: eridewaiheke.co.nz and waihekebikeshop.co.nz. We are Waiheke Bike Shop Ltd, and we value your privacy. This policy explains what information we collect, how we use it, and the choices you have. We may update this page at any time, and the latest version will always be available here.

If you have questions, please contact us directly.

Information We Collect

You can browse our websites without providing personal details. We collect information when you:

  • Leave a comment or review (name, email, IP address, browser data).
  • Submit a contact form, booking, or online waiver.
  • Join our newsletter (optional).
  • Upload images/media or consent to photos we take.

How We Use Your Information

We use your data to:

  • Process orders, bookings, and enquiries.
  • Share updates, offers, or newsletters (only with your consent).
  • Improve website performance through analytics.
  • Publish images with consent (e.g. newsletters, social media).

We will never sell your personal information.

Cookies & Embedded Content

  • Comments/reviews may save your name, email, and site in cookies for convenience (1 year).
  • Our site may include embedded content (e.g. videos, maps). These sites may collect data independently.

Analytics & Third-Party Tools

  • Google Analytics: Tracks anonymised usage data (see Google’s policy).
  • Google reCAPTCHA: Protects forms from spam.
  • Google Ads: May be used for advertising, in line with Google’s ad policies.

You can disable cookies or adjust ad settings via your browser or Google account.

Email & Marketing

We comply with the CAN-SPAM Act. You may unsubscribe at any time via the link in emails or by contacting us directly.

We do not knowingly market to children under 13 (COPPA compliant).

Security

We secure this site with SSL encryption. Payments are processed by encrypted third-party gateways; we never store credit card details. While we take all reasonable measures to protect your data, no system is 100% secure.

Data Sharing & Storage

We may share your information with trusted service providers (e.g. hosting, analytics, newsletter platforms) to deliver services. These providers may operate in New Zealand or overseas and are expected to comply with NZ Privacy Laws.

Data Retention

We retain data as long as necessary to provide services. You may request correction, access, or deletion of your personal information at any time.

Your Choices

  • Request a copy, update, or deletion of your data.
  • Opt-out of newsletters or marketing.
  • Decline to share personal data (though some services may then be unavailable).